Complaints Policy

How to Submit a Complaint

Email team@eneroecleanea.world with your name, contact details, and a clear description of the issue. You may also phone +61 458 633 869.

Response Timeframes

• Acknowledgement within 1 business day
• Initial assessment within 3 business days
• Final written response within 10 business days where practicable

How We Resolve Issues

We review records, communicate with relevant team members, and provide an action plan. Actions may include clarification, correction, refund consideration, or process improvement.

Escalation

If you are not satisfied, you may request internal escalation to the responsible manager. Privacy matters can be referred to the OAIC.

Australian Consumer Law

Your rights under Australian Consumer Law continue to apply regardless of this policy.