Privacy Policy

1. Data Controller

Eneroecleanea, located at 2 Alcorn St, Suffolk Park NSW 2481, Australia, is the data controller responsible for your personal information. Contact: team@eneroecleanea.world or +61 458 633 869.

2. Information We Collect

We may collect the following categories of personal data:

• Identity data: name provided via contact forms
• Contact data: email address, telephone number, postal address
• Communication data: messages you send through our contact form
• Technical data: IP address, browser type, device information, pages visited
• Cookie data: preferences stored in your browser as described in our Cookies Policy

3. How We Use Your Data

We process personal data for the following purposes:

• Responding to enquiries and guide requests
• Providing and improving our ritual guide services
• Maintaining website security and functionality
• Analytics, where you have consented via cookie preferences
• Complying with legal obligations

4. Legal Basis for Processing

Under the GDPR and Australian Privacy Act, we rely on:

• Consent: for analytics and marketing cookies, and when you submit the contact form
• Contractual necessity: to fulfil guide requests you initiate
• Legitimate interests: site security, fraud prevention, and service improvement
• Legal obligation: where required by applicable law

5. Data Retention

Contact form submissions are retained for 24 months unless a longer period is required for legal purposes. Technical logs are retained for 90 days. Cookie preferences are stored locally in your browser until you clear them.

6. Data Sharing

We do not sell personal data. We may share information with trusted service providers who assist with hosting, analytics, or email delivery, bound by data processing agreements. Data may be disclosed if required by law.

7. International Transfers

Where data is transferred outside Australia or the EEA, we ensure appropriate safeguards such as standard contractual clauses or adequacy decisions are in place.

8. Security Measures

We implement technical and organisational measures including HTTPS encryption, access controls, regular security reviews, and staff training on data protection practices.

9. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request erasure of your data
• Restrict or object to certain processing
• Data portability
• Withdraw consent at any time
• Lodge a complaint with a supervisory authority

To exercise these rights, contact us at the address above. We will respond within 30 days.

10. Australian Privacy Principles (APP)

We apply APP-aligned controls for open and transparent management of personal information, direct marketing controls, data quality and security safeguards, and rights of access and correction under the Privacy Act 1988 (Cth).

11. OAIC Complaints Process

If you are dissatisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) through oaic.gov.au.

12. Children

Our services are not directed at individuals under 16. We do not knowingly collect data from children.

13. Changes

We may update this policy periodically. Material changes will be noted on this page with a revised date.